Database Management Officer (Data Analytics & CRM Coordinator)

Department: IT and Online Services

Reports to: IT Manager

Type: Full Time / Part-time


We are looking for a highly capable Database administrator to ensure that our organisation capitalizes on the benefits offered by the CRM systems like Salesforce. In this role, your duties will include:

  • Spearheading the implementation of CRM to the organisation, creating user accounts, maintaining our donor databases, and training staff on the effective use of CRM products.
  • To ensure success as the Database administrator, should possess extensive knowledge of Database system administration and the ability to work in a fast-paced environment.


Database Administrator Responsibilities:

  • Ensuring optimal performance of Salesforce systems and other data management products.
  • Upgrading and configuring Salesforce systems for optimized integration.
  • Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
  • Importing sales department leads, contacts, and other data.
  • Maintaining the sales cloud, as well as building custom reports and dashboards.
  • Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
  • Providing training and support for users.
  • Documenting processes, including error reports and changes to field history tables.
  • Preparing reports for finance and other departments.


Database Administrator Requirements:

  • Salesforce certified administrator or Salesforce advanced administrator certification.
  • Diploma or degree in relevant fields would be advantage
  • 2-3 years of experience as a Salesforce administrator in a similar environment.
  • Extensive experience in the administration and maintenance of Salesforce systems.
  • Experience in performing Salesforce upgrades and ensuring successful integration.
  • Exceptional ability to create and maintain Salesforce databases.
  • In-depth knowledge of Salesforce products and their functionalities.
  • Proficiency in creating Salesforce profiles, allocating roles, and managing access.
  • Knowledge of importing sales data and generating Salesforce reports.
  • Ability to provide Salesforce training and end-user support.